Acroname Return Policy
We will gladly accept returns within 30 days from the date of invoice. All returns need to be fit for resale and in the original packaging. Acroname will either replace or refund your money at your request if the return is within the guidelines described below.
In order to facilitate your return, please contact us at email@example.com for a Returned Material Authorization (RMA). Acroname cannot accept any return without an RMA. Non-defective products and products returned due to customer error may be subject to a 15% restocking fee. The customer is responsible for return shipping costs on all returns. Applicability of fees or authorization of returns are at Acroname's sole discretion. Shipping costs for defective product exchanges will be split between the customer and Acroname.
Some orders are non-cancelable and non-returnable (NCNR). These are typically special orders or large quantity orders. Our sales team will let you know if your order is NCNR and the condition will be noted on your quotes and invoices. NCNR orders can not be returned or canceled.