Last Updated: July 24, 2014
ORDERING, SHIPPING, and RETURNS
Refer to Acroname's Ordering Information page for details on how to order product from Acroname.
ACRONAME PRODUCT SPECIFIC WARRANTIES AND DISCLAIMERS
For the products that we manufacture, Acroname provides a 90 day warranty against manufacturing defects only. Acroname warrants that any Acroname manufactured item purchased will function as specified in its respective data sheet which resides online at www.acroname.com. Acceptance criteria is based solely on the item's data sheet with no regard to how the item functions or does not function within a customer designed or controlled system. Extended warranty periods are available on Acroname's MTM series of products. For more information, contact firstname.lastname@example.org.
Acroname products are not designed for use in any life support and/or safety equipment where failure to perform can reasonably be expected to result in personal injury or death. If you do use or sell products as a component of life support and/or safety applications you do so at your own risk and you agree to defend, indemnify and hold harmless Acroname, Inc. from any and all damages, claims, suits or expense resulting from such use or sale.
Please refer to our Return Policy
Acroname will inspect returned items and repair or replace items that are within the 90 day warranty period and exhibit a manufacturing defect. Items that have been mishandled or damaged will not be replaced or repaired under this warranty agreement.
THIRD PARTY WARRANTIES AND DISCLAIMERS
We sell products that we make (Acroname manufactured) and we also sell products that are manufactured by third parties. If you're purchasing a product from us that is manufactured by a third party then you will need to refer to the manufacturer's warranty. It is your responsibility to check the manufacturer's website and other materials to make sure you understand any product specific warranties and disclaimers. Also check the bottom of this page for any specific third party manufacturer's warranties and disclaimers that we are aware of. We can't promise that we've covered all of them but we try to relay this information when we are able to obtain it from our vendors.
Acroname does not warranty products that are manufactured by third parties. We are however happy to facilitate a warranty inquiry with a third party should you have problems with any of the products that you purchase from us.
Acroname and Acroname's suppliers and distributors will not be responsible for any indirect, special, consequential, exemplary or punitive damages including (but not limited to) lost profits, lost revenues, lost data or financial losses regarding these terms and/or having resulted from your use of Acroname services or products purchased from Acroname regardless of manufacturer.
The total liability of Acroname, and its suppliers and distributor, for any claims under these terms, including for any implied warranties, is limited to the amount you paid us for the products and/or services that you purchased from us.
These liability terms will be enforced according to applicable law.
ABOUT THESE TERMS
If any portion of these terms is deemed to be unlawful, void or unenforceable, then that portion shall be voided but all other portions of these terms will remain in full force and effect. These terms will be governed by the laws of the State of Colorado. If a dispute arises between you and Acroname, you agree to attempt to resolve the matter through mediation. If in good-faith mediation, the matter can not be resolved, you agree to attempt to solve the matter through arbitration in accordance with the rules of the American Arbitration Association. All parties shall initially share the cost of arbitration, but the prevailing party may be awarded attorney fees, costs and other expenses of arbitration. If the matter can not be resolved through arbitration, you agree that any and all claims will be litigated only in the federal or state courts of Boulder County, Colorado, USA.
If you do not abide by these terms and we don't take action right away, it does not mean that we are giving up our rights. We retain all of our rights including the right to take action on your non-compliance in the future.
Terms and Conditions for Fotonic products purchased through Acroname, Inc.
Dated August 31, 2015
1. DEFECTS AND SHORTAGE
The reporting deadline is 20 days after the delivery date for notification of any shortage on your shipment or any defect in Fotonic products that you purchase through Acroname Inc. Please inspect your shipment promptly and report back to Acroname directly if anything is missing or if you believe the product(s) to be defective.
Fotonic standard hardware products are warranted against defects in materials and workmanship for a period of one (1) year from the date the products were delivered to you. The warranty is conditional upon
i) the products being used and maintained in accordance with the instructions in the product documentation,
ii) the products being used and maintained by professional and trained personnel and
iii) original spare parts are used during the guarantee period.
Fotonic is not liable for problems or damages caused after the products have been repaired or modified by you or by persons other than persons appointed by Fotonic. Fotonic shall moreover not be liable for any damages caused due to incorrect use of the products.
3. NO MANUFACTURE OF WEAPONS OF WAR OR DESTRUCTION, OBSERVANCE OF EXPORT LAWS
Fotonic requires that you not use Fotonic products for the purpose of development, design, manufacture, use or storage of any weapons of war and destruction, including but not limited to nuclear weapons, biological weapons, chemical weapons and missiles (“Weapons”). Do not sell, lease or otherwise dispose of Fotonic products, directly or indirectly, to any customer using them in the development, design, manufacture, storage or operation of Weapons.
Fotonic products are not designed for use in any life support and/or safety equipment where failure to perform can reasonably be expected to result in personal injury or death. If you do use or sell Fotonic products as a component of life support and/or safety applications you do so at your own risk and you agree to defend, indemnify and hold harmless Fotonic and Acroname, Inc. from any and all damages, claims, suits or expense resulting from such use or sale.